Keyboard Shortcuts

The functionality of the important buttons (as mentioned in Navigation) can be accessed using keyboard shortcuts.

Note:

Be aware that the shortcuts in the table below will only work properly if the Intershop Contact Center application is in focus. If your desktop, browser or any other application is in focus these shortcuts may cause different results. E.g., if the browser has the focus and you press ALT+H, you will probably start the browser's help instead of the help of the Intershop Contact Center.

Table 2: Contact center keyboard shortcuts
Shortcut Context Description
ALT+K all Toggles the visibility of shortcut hints on the current page.
ALT+H all Opens a new window with a page-specific or dialog-specific online help.
ALT+E Customer search Switches between the simple customer search and the extended customer search.
ALT+B Customer detail page Starts a co-browsing storefront session.
ALT+Q Customer detail page Finishes the current contact session.
ALT+I Customer detail page Opens the Overview tab.
ALT+O Customer detail page Opens the Quick Order tab.
ALT+C Customer detail page Opens the Coupon tab.