Introduction

Welcome to the online help for the Intershop Contact Center.

The Intershop Contact Center is part of Intershop Commerce Suite. It is a demo application intended to be enhanced by Intershop partners to serve call center processes. It provides basic features designed to help merchants establishing and managing personal contact with their customers. It integrates multiple communication channels that offer one-to-one contact, and provides customers with a quick and easy way of obtaining information and getting help.

The contact center agent is the main actor in the Intershop Contact Center. The contact center agent handles the customers' service requests via phone or chat, and acts and reacts according to a customer's needs with respect to, for example, orders, shipping or payment matters.

Tip:

For more details about Intershop Contact Center concepts, refer to Glossary.

These materials are subject to change without notice. These materials are provided by Intershop Communications AG and its affiliated companies ("Intershop Group") for informational purposes only, without representation or warranty of any kind, and Intershop Group shall not be liable for errors or omissions with respect to the materials. The only warranties for Intershop Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

This document and all of its parts are protected by copyright. All rights, including those of duplication, reproduction, translation, microfilming, storage on electronic media and processing in electronic form are expressly reserved.

Intershop® and Enfinity™ are trademarks or registered trademarks of Intershop Communications AG. All other company, product and brand names are trademarks or registered trademarks of their respective owners.

Online Help Version: 2.0

Created: 2017-06-19

Contact Information: documentation@intershop.com